What’s new: AI feedback digest, support tools on your phone, and team groups

Over the past few weeks we’ve released a steady stream of updates to the telmini web dashboard, and the next version of our apps, 1.3.4, is on its way. This post brings them together. Most of these features can be turned on or off by your workspace, and some depend on each member’s permissions. If you can’t find something, ask your workspace owner or an administrator.

See what customers keep running into

AI feedback digest turns a period of customer conversations into a list of issues. Pick a date range, and the platforms you care about if you like, and the AI groups what customers reported into issues, marks how serious each one is, and shows which platforms and versions it came from. You can export the result as a Markdown file to share with your product or engineering team, and past digests stay in a history list.

You’ll find it under Reports in the web dashboard. With 1.3.4, workspace owners and administrators can also start a digest from their phone, follow its progress and share the result.

For a single conversation, open the ⋯ menu and choose AI summary. The AI summarizes the problem, what was tried, the outcome and next steps, and the customer’s mood in the language you pick. The export includes the customer’s details and the original conversation, word for word, as Markdown or HTML, and you can add an AI translation under each message.

Run customer service from your phone

The 1.3.4 app adds a Customer service group to the Tools tab, so work that used to need a computer now fits in your pocket:

• Customers: search customers, see their details and past conversations, update a name or email, and block a visitor when needed.
• Reports: check AI performance and rating details, such as how many conversations the AI resolved on its own and why others went to a person.
• Help Center: write and edit articles and announcements, and publish or unpublish them.
• Workspace settings: from the Me page, manage FAQs, keyword auto-replies, business hours, satisfaction ratings, quick auto-close and chat screenshot protection.

You can also add, edit and delete quick replies in the app. Touch and hold a message to teach the AI from a wrong answer, or save a good reply as an AI Q&A. In the Inbox, select several resolved conversations and send them to learn in one go.

Work together without leaving the conversation

Team chat supports groups, and you choose who can rename a group or add members. When a customer conversation needs a second pair of eyes, forward it to team chat. It arrives as a card, and your teammate can open the conversation with one tap. Any message can also be saved to a team or personal note, with a link back to where it came from.

Notebook saves automatically. If two people edit the same team note at once, their changes are merged, and earlier versions show who made each change, so you can always go back. Owners and administrators can also adjust each member’s permissions, and every change is recorded.

Privacy and security

• Verified sign-ups. Signing up with a new email now requires a code sent to that address.
• Your devices, your call. Change your password, and see and sign out the devices signed in to your account. When a password changes or a member is removed, open sessions end right away.
• Chat screenshot protection. Off by default, and you can turn it on per platform. In apps that support it, screenshots and screen recordings of the support chat appear blank.
• Blocking that sticks. When you block a visitor, you can also block new anonymous visitors from the same IP for 7 days. Signed-in customers aren’t affected.
• Clear choices when deleting. “Delete for me” affects only your own list. “Delete for everyone” works only if your workspace turns it on and you have permission, and every delete asks you to confirm first.

We’ve also updated our Privacy Policy, Terms of Service and App Privacy page, effective November 7, 2026. They explain when our platform staff may access workspace data, and that we keep a record whenever they open a customer conversation in our administration console.

Better answers in more languages

Your knowledge base doesn’t need a copy in every language. When a customer asks in another language, the AI searches across languages and replies in the customer’s language. Search also matches exact words alongside meaning, so model names and order numbers are easier to find. When nothing relevant turns up, the AI doesn’t guess, now in Traditional Chinese and other languages too. And replies that agents save as AI Q&As are approved by an owner or administrator before the AI starts using them.

Getting the update

The web dashboard updates are already live. Just refresh the page. The 1.3.4 apps will be available once each app store approves them. After updating, the apps connect through telmini.com, and you won’t need to sign in again.

Have a question or an idea? Email [email protected] or reach us through our contact page.